Yes, a 50% non-refundable booking fee is required at the time of scheduling to secure your session. This fee goes toward the total cost of your photoshoot.

 The remaining balance must be paid in full 2 weeks prior to your scheduled session. Payment reminders will be sent to ensure everything is squared away on time.

For shoots scheduled less than 2 weeks prior to the session, full payment is required at the time of confirmation.

You also have the option to pay the full balance at the time of booking, which will immediately confirm and secure your session.

Please note that full payment confirms your pending booking and secures your session.

If your session is on location, the specific details will be coordinated in advance. Due to weather or other considerations, the final location may be confirmed up to 24 hours before your scheduled shoot.

For Elite Shoots, the location and other details will be coordinated during the planning phase to ensure every aspect aligns with your vision.

If you have booked a studio shoot, the studio location will be provided at the time of booking.

Please arrive on time to maximize your session. If you’re late, your session time may be reduced accordingly, as other bookings cannot be delayed.

Yes, rescheduling is allowed, and it can be done conveniently through the Customer Portal.

Depending on the type of shoot or event you are attending, you may be able to reschedule your session as late as 8 hours prior to your confirmed time. Specific rescheduling policies will be outlined during the booking process.

For sessions that do not allow last-minute rescheduling, please notify us at least 7 days in advance to transfer your booking fee to a new date. Rescheduling requests made less than 7 days prior (if permitted) may incur an additional fee.

Cancellations are handled on a case-by-case basis. While the booking fee is non-refundable, we may issue a partial shoot credit that can be applied to a future session. Please contact us as soon as possible if you need to cancel or reschedule.

When you book a shoot, an account is automatically created for you and linked to the email address you used during booking. To log in, simply visit the Customer Portal and enter your email address and password.

If this is your first time logging in, follow the instructions below to set your password by resetting it:

1. Click the "Reset Password" link at the bottom of the login page.
2. Enter the email address you used to book your session.
3. Click "Send." An email will be sent to you. If you do not see this email right away, please check your junk or spam folder.

If you’ve forgotten your password, you can use the same "Reset Password" link to reset it at any time.

The Customer Portal allows you to review your booking details, make changes, and manage your session conveniently.

For outdoor sessions, we monitor the weather closely to ensure safe and optimal shooting conditions.

• If rescheduling is necessary due to inclement weather, we will work with you to find the next available time at no additional charge.
• In cases where the weather will not be safe or conducive to an outdoor shoot, the session will be moved to an indoor location. Details of the alternate location will be coordinated with you in advance.

Our priority is to ensure you have a comfortable and successful session, rain or shine!

Here are some suggestions to ensure a smooth session:

• Arrive Camera Ready: Please come with your hair and makeup done unless your session includes professional hair and makeup services.
• Outfits and Accessories: Bring outfits and accessories suitable for your session level (don’t forget shoes or any additional outfit changes).
• Props: To personalize your shoot, consider bringing props like balloons, signs, or items that showcase your style and interests. However, please note that pyrotechnics or fire-related props are not allowed.
• Touch-Up Essentials: Bring basic hair and makeup essentials for quick touch-ups during the session.

Personalizing your shoot with thoughtful preparation helps us create photos that truly reflect who you are!

Your edited photos will be delivered within 2 weeks or less of your session.

If you would like to have your images delivered in less than 48 hours, expedited delivery is available as an add-on for an additional fee. Just (+) Priority Processing  after selecting your shoot type during the booking of your session.

Images will be delivered securely via Apple iCloud or Shared Albums. The best part of receiving iCloud Shared Albums is that your images are immediately available on your iPhone or other Apple devices.

For those not using Apple devices, Apple iCloud links work similarly to Google Drive or Dropbox, allowing easy access and downloads.

This method ensures your images are delivered quickly, safely, and conveniently.

Yes, you can upgrade your session!

For example, you can change your shoot type or add additional outfits to a Mini Session. Upgrades must be requested and confirmed at least 24 hours prior to your booked time.

If you’re interested in upgrading, please contact us directly via email, and we’ll assist you in making the changes.

Yes, we offer team and group sessions! Contact us for customized packages and pricing tailored to your team’s needs.